Insurance companies arrange accident repairs to keep their own costs down. Does keeping their costs down mean repairing your car cheaply? What level of service and quality of repair will you receive? Will original manufacturer parts be used or imitation parts? Will your manufacturers warranty remain intact?

Imitation, or non-OE, parts may not fit correctly. They are sometimes provided without surface, or rust, protection. Using non-OE parts will invalidate your manufacturer’s warranty. After your home, your car is probably the most valuable possession you own. You and your family will travel in your motor vehicle at speeds up to 70 mph. Don’t accept any compromise in the quality of repair to your car.

We will manage your insurance claim, saving you a lot of time and hassle and, we will choose a quality assured, tried and tested repairer for you. You do not have to use the insurer’s repairer. Your rights in this area were confirmed by a directive from the Office of Fair Trading issued in 1993.

The following is an extract from an article published in the Daily Telegraph.

“Around 75% of all car accidents are controlled by insurers through their call centres. They send policyholders' cars for repairs to "approved" garages that they, the insurers, have chosen to be on their networks. This enables insurers to dictate the level, quality and cost of service to be provided to their own customers.”

“Consumers might think that insurance company “approval” means that repair shops have the correct skills and equipment to undertake proper and safe repairs. While it is true that repairers have to get the right tick in the box before selection, little of that information pertains to their technical skills and equipment. This is simply not good enough in a world where cars and repair equipment are becoming ever more complex.”

The complete article can be viewed via the link below.

Many of our bodyshops have insurer approvals. However, we ensure that the bodyshop we use for your repair is not “approved” by your insurer. This allows the repairer to complete repairs to your vehicle without being compromised by a contract with the insurer (see BRIC).

You might find the following articles of interest. These documents can be read by anyone using Adobe Acrobat which is FREE and can be downloaded by clicking here. Adobe Acrobat Reader

BBC Watchdog
Daily Telegraph article
Sunday Mirror article
Daily Mail Article
Vehicle Builders and Repairers Association document

Further information can also be found at: Body Repair Industry Campaign (BRIC)

IT'S YOUR CAR. MAKE SURE IT'S REPAIRED PROPERLY.

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